Refund Policy

Last Updated: March 11, 2025

1. Introduction

This Refund Policy outlines the terms and conditions for refunds of services purchased from WESTSTARGUARD LLC, doing business as WestGuard Agency ("we," "us," or "our") through our website at https://westguard.agency.

We strive to provide the highest quality digital marketing services. However, we understand that situations may arise where a refund might be appropriate. This policy explains our refund process and eligibility criteria.

2. Contact Information

If you have any questions about this Refund Policy, please contact us:

3. Service Contracts and Agreements

All our services are provided under a service contract or agreement that outlines the scope of work, deliverables, timelines, and payment terms. Before requesting a refund, please review your service contract or agreement, as it contains specific provisions related to cancellations and refunds.

4. Refund Eligibility

Refunds may be available under the following circumstances:

4.1 Services Not Yet Started

If you cancel a service before we have begun work, you may be eligible for a full refund, minus any non-refundable deposit as specified in your service contract.

4.2 Services in Progress

If you cancel a service after work has begun but before completion, you may be eligible for a partial refund. The refund amount will be calculated based on:

4.3 Completed Services

Once services have been fully delivered according to the agreed-upon scope of work, refunds are generally not available. However, if you believe the delivered services did not meet the specifications outlined in your service contract, please contact us immediately to discuss resolution options.

4.4 Subscription-Based Services

For ongoing subscription-based services, you may cancel at any time. Refunds for the current billing period will be prorated based on the number of days remaining in the billing cycle after cancellation is processed.

5. Refund Process

To request a refund, please follow these steps:

  1. Contact us using the information provided in Section 2 above.
  2. Include your name, order or contract number, and reason for requesting a refund.
  3. We will acknowledge your request within 2 business days.
  4. We will review your request and respond with a decision within 5-7 business days.
  5. If approved, refunds will be processed within 10 business days of approval.

6. Refund Method

Refunds will be issued using the same payment method used for the original purchase whenever possible. If the original payment method is no longer available, we will work with you to determine an alternative refund method.

6.1 Credit Card Refunds

Refunds to credit cards may take 5-10 business days to appear on your statement, depending on your card issuer's policies.

6.2 Bank Transfer Refunds

Refunds via bank transfer may take 3-5 business days to process.

7. Exceptions

We reserve the right to handle refund requests on a case-by-case basis and may make exceptions to this policy at our discretion. The following situations may affect your eligibility for a refund:

8. Non-Refundable Items

The following items and services are generally non-refundable unless otherwise specified in your service contract:

9. Dispute Resolution

If you disagree with our refund decision, we encourage you to contact us to discuss your concerns. If we cannot reach a mutually acceptable resolution, the dispute resolution provisions in our Terms and Conditions will apply.

10. Changes to This Refund Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated revision date. Your continued use of our services after such changes indicates your acceptance of the updated Refund Policy.

This Refund Policy was last updated on the date shown at the top of this page.

11. Legal Rights

This Refund Policy does not affect your statutory rights under applicable consumer protection laws. If there is a conflict between this policy and applicable law, the law will prevail.